Terms and Conditions

These Terms and Conditions are issued by SunRight Solar Pty Ltd (ACN 702 585 215) (“we”, “us” or “our”). Together with the Quote, System Specifications and any Schedules, they form the entire agreement.

• You acknowledge that you have not relied on any oral statements, representations, illustrations, simulations or estimates not expressly included in writing.
• Acceptance occurs by signing, email confirmation, verbal acceptance, or payment of any deposit.

• Nothing in this Contract excludes or limits any rights under the Australian Consumer Law (ACL).
• Where a remedy is required under the ACL, SunRight Solar Pty Ltd may elect (to the extent permitted by law) to repair, replace or resupply the goods or services.

Services are limited strictly to those stated in the Quote. Installation may be carried out by subcontractors accredited by Solar Accreditation Australia (SAA).

Included

Services described in your Quote only.

Excluded unless agreed in writing

Roof repairs or reinforcement; switchboard or meter upgrades; internet or Wi-Fi setup beyond commissioning; monitoring troubleshooting; tariff or retailer changes; optimisation, retraining or education.

All performance, savings, payback, export and rebate figures are estimates only. We do not guarantee system output, bill reductions, export capability or feed-in tariff availability.

• Electricity retailers may change tariffs following installation. You must confirm suitability with your retailer.

Pricing assumes accurate site information and compliant infrastructure. Variations may arise due to:

• DNSP or export control requirements
• Compliance upgrades
• Access difficulty
• Additional cabling or trenching
• Council or strata approvals
• Removal of old systems

If you do not accept a variation, you may terminate and receive a refund less non-recoverable costs already incurred.

Single storey

20 m DC cable included

Double storey

40 m DC cable included

AC cable

5 m included

Additional cabling is chargeable. You authorise SunRight Solar Pty Ltd to determine the installation method, including conduit, cutting concrete or trenching. Written notice of additional costs will be provided.

If you are not present, the installer's decision on cable routing is final. Re-routing is chargeable.

On acceptance

10% deposit

Before installation

Balance paid in full

A deposit is payable on acceptance. The balance is payable upon delivery or installation.

If payment is overdue: warranty and after-sales services are suspended; interest applies at 10% per annum; and reasonable recovery, administrative and legal costs will be charged.

• You assign all rights in STCs and other certificates (including VEECs and PRCs).
• Incentives may be delayed, reduced, withdrawn or not implemented, and this is not a breach.

If a proposed rebate (including federal battery rebates) is not implemented or is varied, you must pay the rebated amount.

• Grid connection is subject to DNSP approval.
• Export limits, curtailment or dynamic controls may apply at any time and are not defects.
• If grid approval is refused, this Contract terminates and refundable amounts are returned.

If your electricity network provider enforces a partial or zero export limit that requires an export control device or dedicated network meter to achieve compliance, the product and installation costs for that additional hardware shall be borne entirely by you.

Tile roofs

Tile breakage is normal during installation. You must provide spare tiles. One complimentary return visit is provided if tiles are supplied within 30 days. Failure to supply tiles releases SunRight Solar Pty Ltd from liability (including water ingress).

Metal roofs

Minor dents and scratches are normal and not defects.

• Batteries must only be serviced by SAA-accredited electricians.
• Flammable materials must not be stored near batteries.
• Clearance zones must be maintained at all times.
• Indoor batteries may require bollards at additional cost.
• Installer compliance decisions are final.

Under AS/NZS 5139:2019, batteries may only be installed in non-habitable, compliant locations. Any required pre-installation site modifications or structural additions (such as fire-rated backing boards or surface levelling structures) not explicitly itemised in your quote will be treated as an additional cost.

• Backup functionality is not included unless stated.
• Appliances exceeding inverter capacity will not operate during outages.
• Only essential circuits are recommended.

Insisting on additional circuits voids performance liability.

• Batteries must operate within manufacturer specifications.
• Internet connectivity is required. Prolonged disconnection may void warranty.
• Batteries left unused or uncharged may fail and are not covered under warranty.
• Batteries must be charged to at least 50% before extended shutdowns.

5-year workmanship warranty. Applies to installation workmanship only. Product warranties are provided solely by manufacturers.

The workmanship warranty is void if:

• The system is modified or relocated without authorisation
• Additional or non-approved batteries are connected
• Lead-acid batteries are added
• Safety instructions are breached
• Monitoring or internet connectivity is disabled

Included

Commissioning; documentation handover; warranty claim assistance.

Chargeable (unless required under the ACL)

Site visits where no defect exists; performance checks; monitoring or app issues; Wi-Fi issues; retraining.

Call-out, labour and testing fees apply where no fault is found.

• Installation dates are targets only.
• Battery installations may be delayed due to limited SAA-accredited installers.

No liability applies for delays.

Nothing in this Contract excludes ACL guarantees.

You indemnify SunRight Solar Pty Ltd against loss arising from:

• Breach of this Contract
• Misuse or modification
• Failure to follow safety instructions

• Complaints must first be lodged with SunRight Solar Pty Ltd at info@sunrightsolar.com.au.
• We will respond within 21 days, or advise if further investigation is required (with up to a further 24 days).
• Unresolved complaints may be escalated to Fair Trading, the Energy Ombudsman or a Tribunal.

Accrued rights survive termination of this Contract.

The laws of the State or Territory of installation apply to this agreement.

We collect, use and disclose personal information in accordance with the Privacy Act 1988 (Cth). You consent to us collecting, holding, using and disclosing your personal information for:

• Performing this Contract
• Installation, monitoring and servicing
• Rebates, STCs and certificates
• Regulatory and compliance purposes
• Internal business operations

Information may be disclosed to installers, manufacturers, DNSPs, regulators, rebate bodies, insurers and professional advisers. Monitoring data may be collected via third-party platforms.

You consent to receiving marketing communications relating to the System. You may opt out at any time. Our Privacy Policy explains how we handle your information.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.