Privacy Policy

SunRight Solar Pty Ltd (ACN 702 585 215) (“we”, “us” or “our”) is committed to protecting your personal information and handling it in a fair, transparent and secure manner.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when providing solar PV, battery storage and electrical services to residential and small commercial customers in Australia.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect personal information including:

Identity and contact

Name, phone number, email address and postal address.

Property and site

Installation address, roof details, switchboard and electrical infrastructure.

Energy and metering

Electricity usage data, meter numbers and network connection details.

System and technical

System designs, serial numbers, inverter and battery data.

Images and records

Site photos, installation photos, compliance and inspection images.

Compliance documents

Electrical safety certificates, grid connection approvals, rebate documents and warranties.

Communications

Emails, calls, messages, service requests and support interactions.

We only collect information that is reasonably necessary to deliver our services and meet safety, compliance and regulatory obligations.

We collect personal information when you:

• Request a quote or submit an enquiry
• Engage us to design, install, inspect or maintain a system
• Communicate with us by phone, email, SMS, WhatsApp or via our website
• Allow site visits, inspections or system monitoring
• Participate in rebate, warranty or compliance processes

We may also receive information from electricity distributors, product manufacturers, metering providers or rebate administrators where required.

We collect and use personal information to:

• Provide quotes, designs, installations, inspections and maintenance
• Arrange grid connection, metering and commissioning
• Ensure electrical safety and compliance
• Process rebates, warranties and service claims
• Maintain audit, compliance and safety records
• Communicate with you about your system and services

We do not use personal information for unrelated purposes.

With your optional consent, we may contact you about new or related services such as system upgrades, battery storage, monitoring or maintenance.

• Contact may be via email, phone, SMS or WhatsApp
• Marketing is limited to services relevant to your engagement
• You can opt out at any time
• Declining marketing will not affect your access to services

Where it is needed to deliver your system and meet our obligations, we may share personal information with:

• Electricity distributors and network service providers
• Energy retailers and metering coordinators
• Product manufacturers and warranty providers
• Accredited subcontractors and electricians
• Government authorities and regulators
• Rebate, incentive and compliance administrators

Personal information is stored in secure electronic systems with controlled access.

We retain personal information only as long as reasonably necessary to:

• Meet safety, compliance and regulatory obligations
• Support warranties, audits and dispute resolution
• Comply with legal record-keeping requirements

You may request access to or correction of personal information we hold about you. Requests will be addressed within a reasonable timeframe.

To make a request, please contact us at info@sunrightsolar.com.au.

If you have concerns about how your personal information has been handled, please contact us directly. We will endeavour to resolve your concern promptly.

If the matter remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

This Privacy Policy may be updated from time to time to reflect changes in our business practices or legal obligations. The current version will always be available on our website.

We encourage you to review this policy periodically.